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Salesforce Integration
Salesforce is a cloud-based Customer Relationship Management (CRM) platform that enables businesses to manage customer data, sales operations, etc.
Connect WeConnect.Chat with Salesforce
- Go to your WeConnect.Chat dashboard and select your bot. Then click on the builder, and go to Settings->Integrations
- Click on Connect button.
- Click on Connect button.
- You will get this pop-up asking for permission. Click on Allow. The pop-up will redirect to the same page.
- Click on Configure button
- Enable the Push Created Lead to CRM toggle and click on Configure button
- To configure Field mapping, click on gear icon
You can Add Field as per your requirement.
- Select column and its variable from the dropdown. After adding fields click on Back to flow link on top left corner. Field mapping will get saved automatically
- To configure data source, click on gear
Select the source whichever you want
- Keep the lookup as it is.
Test the Integration
- Go to Conversation of the selected chat interface
- Start lead-related components like Email, Number, Open Question, etc. And make sure you have enabled the Contacts checkbox and the tag is selected and click the Save button.
- Have a complete interaction with your chat interface.
- Check your salesforce Contacts or Leads section. You should see the data.
Disconnect the Integration
- Just click on the Disconnect button and your integration will get disconnected.