Unlock Insights & Optimize performance with advanced Conversational Analytics.

key features

Multiple metrics

Conversation insights

CSAT score

Average daily metrics

Clicks engagement

Chat history

Option analysis

Chat funnel

Qualified contacts list

Agent performance

Date selector

Bot selector

Go beyond chatbot creation, allowing you to delve into performance metrics and make data-driven decisions.

Customer Engagement platform

 

Blend AI Chatbots with Human Connection

Gain a deep understanding of how users engage with your chat interfaces.

Uncover valuable insights into user preferences and behavior. Analyze the effectiveness of various options presented to users.

If your chatbot is working in tandem with human agents, assess the agent performance metrics.

Keep track of every conversation and contact captured through your chat interactions.

Visualize and optimize user journeys with our funnel analysis. Identify drop-off points, understand user paths, and refine your chatbot's flow to ensure a seamless and effective conversation funnel.

"One good conversation can shift the direction of change forever”

– Linda Lambert

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