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Phone Number

This component is used to accept the phone number input from customer.

You can set the maximum length of the number to be accepted.

Also you can configure the error message for invalid input.

Configuration steps:

  1. Lets start with adding the component to conversation flow
  2. You need to be inside Builder –> Conversation
  3. Click on “Add new component” –> Select “Phone number”
  4. This will show the component configurations to be setup

Chat Message 

  1. Write your own message to show to the visitor
  2. Additionally you can show buttons ‘Skip, and ‘back’
  3. Use the “tags” dropdown to select required contact tag to qualify – This is recommended to use as phone is the most important contact information of any customer.
  4. so if you don’t check contacts checkbox then answer will not be shown in Contacts list but still be available in Conversations list
  5. You can also configure the error message for invalid phone input 
  6. Finally, save the component settings by pressing ‘Save’ button


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