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Opinion Scale
This component allows you to accept the Net Promoter Score from your customers.
This is helpful to measure customer satisfaction and loyalty.
This will allow customers to submit responses on a scale of 10 points.
Configuration steps:
- Let’s start with adding the component to the conversation flow
- You need to be inside Builder –> Conversation
- Click on “Add new component” –> Select “Opinion scale”
- This will show the component configurations to be setup
Chat Message
- Write your own message to show to the visitor
- Additionally you can show buttons ‘Skip, and ‘back’
- You can also configure the labels of the scale to be displayed on the left and right sides of the opinion scale
- Finally, save the component settings by pressing the ‘Save’ button
