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Multiple Choice

Multi Choice component is mostly used in chat scripts. It allows users to select one or more options from a list of choices. It is easy to configure, easy to add and remove options, and provides an engaging experience for users.

Configuration steps:

  1. Lets start with adding the component to conversation flow
  2. You need to be inside Builder –> Conversation
  3. Click on “Add new component” –> Select “Multi Choice”
  4. This will show the component configurations to be setup

Chat Message & adding choices

  1. Write your own message to show to the visitor; e.g “What is your favourite car?”
  2. Additionally you can show buttons ‘Skip, and ‘back’
  3. Next Add choices to show to the visitor to select; e.g. “Electric car, Petrol car, LPG car”
  4. Select button style from dropdown
  5. You can also provide hyperlink to any external URL on any choice. Check new tab if you want to open link in  new tab in browser.
  6. Finally, save the component settings by pressing ‘Save’ button


Button styles

Choices are the buttons or chips which are shown to visitor to interact with.

There are three types of button styles are supported to show choices:



2.Buttons with icon


3.Button with image


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