Help Center - Appsumo FAQ

What are chat sessions?

Chat sessions refer to each instance when the chat interface is loaded on a website. This applies to all types of interfaces, including embedded, widget, and landing page interfaces.

How much time is required to create a chat interface?

At our platform, we offer an extensive range of over 30 different templates that will be at your disposal to create the perfect conversational experience for your customers. You will be delighted to know that adding any of these templates will take no more than a few minutes of your time, which will help you save your valuable time and allow you to focus on other aspects of your business.
However, we understand that some businesses may require a conversation flow that is unique to their brand or customers. In such cases, building a chatbot from scratch can be a bit more time-consuming. However, the good news is that our platform is no-code and comes with a drag-and-drop builder that can make the process simpler and quicker than other platforms. So, creating a customized conversation flow with us can be done with ease and efficiency, regardless of its complexity.

What are proactive videos?

Proactive videos can be an effective tool for businesses to engage their audience and showcase their personality. These short videos can be loaded as a message above the chat widget and used for a variety of purposes such as elevator pitches, welcoming messages or promotional videos. What's great about these videos is that they offer a more personalized touch to the conversation as they show the people behind the business. It's a great way to give a face and a voice to your brand, making it feel more human and approachable. Additionally, proactive videos can help you capture your visitor's attention and communicate your message in a more engaging way. With a proactive video, you can get your message across in a creative and memorable way, leaving your audience with a lasting impression of your brand.

proactive video message

Why is there a mb limit on the amount of proactive video message

The reason is that repeatedly displaying videos on a website incurs significant costs. By providing them with a max in mbs, we still bear the expenses, but we can manage them without posing a risk to our company.

What is considered data storage?

Data storage encompasses all the information stored within the platform. This includes the chat interfaces and their respective chat histories, which consist of data collected from your chat interfaces. The amount of storage allotted varies depending on your chosen plan. The data comprises chat transcripts and files that are uploaded via the chat interface.

On how many websites can I implement chat interfaces?

The amount of websites corresponds with the amount of seats.

Tier 1: its 2 agent seats / websites

Tier 2: 5 agent seats / websites

Tier 3: 10 agent seats / websites.