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Go beyond chatbot creation, allowing you to delve into performance metrics and make data-driven decisions.
Customer Engagement platform
Blend AI Chatbots with Human Connection
Conversational metrics
Gain a deep understanding of how users engage with your chat interfaces.
Key performance indicators for chat
CSAT score
Comparative visualizations
Conversation history
Keep track of every conversation and contact captured through your chat interactions.
Detailed chat logs with visitor info
Filter chat with date and text search
Download data in CSV
Conversation insights
Uncover valuable insights into user preferences and behavior. Analyze the effectiveness of various options presented to users.
Option analysis with donut visualization
Analyse individual question with responses
Conversion ratios
Funnel
Visualize and optimize user journeys with our funnel analysis. Identify drop-off points, understand user paths, and refine your chatbot’s flow to ensure a seamless and effective conversation funnel.
Funnel visualization
Success and failure indicator with percentage
Configurable funnel
Agent Performance
If your chatbot is working in tandem with human agents, assess the agent performance metrics.
User friendly visualizations
Conversion ratios
Agent filter
key features
Multiple metrics
Conversation insights
CSAT score
Average daily metrics
Clicks engagement
Chat history
Option analysis
Chat funnel
Qualified contacts list
Agent performance
Date selector
Bot selector
"One good conversation can shift the direction of change forever”
– Linda Lambert
