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These General Terms and Conditions of Use (hereinafter, the “Terms and Conditions”) govern the access and use of the website accessible through the domain name https://weconnect.chat/ (hereinafter, the “Site” or “Website”), as well as the acquisition of the service offered through it. The simple access to the Website attributes to the person who use it the condition of user (hereinafter, the “User” or “You”) and implies the acceptance of all the terms included in these Terms and Conditions.

By means of the acceptance of these Terms and Conditions, the User states:

  • That have read, understood and agree what is stated in these Terms and Conditions.

  • That, in case you are willing to subscribe a service, you have sufficient legal capacity to do so.

  • That, in the case of acting in the name and on behalf of a legal entity, it is in possession of the required and effective power to represent it.

GENERAL INFORMATION

Site’s general information is as follows:

  • Owner: WeConnect.Chat. (hereinafter referred to by its trade name, “weconnect.chat“).

  • Headquarters and establishment:
       Poortland 66, 1046 BD, Amsterdam

  • E-mail: hello@weconnect.chat

The domain weconnect.chat on the Internet is the property of weconnect.chat and reserves the right to make changes to it without prior notice, in order to update, correct, modify, add or delete the contents or its design.

weconnect.chat expressly prohibits the realization of “framings” or the use by third parties of any other mechanisms that alter the design, original configuration or contents of its webpage.

WEBSITE ACCESS AND SERVICE SPECIFICATIONS

The simple access to the Website is free except for the cost of the connection through the telecommunications network provided by the access provider contracted by the User.

weconnect.chat informs the Users that these Terms and Conditions can be modified or amended at any time with or without notice. Accordingly, the User should read carefully these Terms and Conditions as many times as needed in order to use this Website properly and to subscribe its Services.

The weconnect.chat services (hereinafter, the “Services”) are intended to be a platform or suite which works transforming a website into conversational experiences by using a chatbot. By using the chatbot, the User may found different methods or ways to configure it. The Services offered by weconnect.chat include chatbots that can be used not only in desktops or mobiles but also specific chats such as Facebook Messenger. One of the aims of these Services is to obtain higher conversion rates and a unique experience for the visitors. Thus, if you need more information about the weconnect.chat’s Services, you should have a look at our website. By exploring website you can understand our services in more details. You can have hands on experience with free trial always to know more about our products and services.

WEBSITE AND SERVICES RULES

The person who uses the Website or subscribe the Services is deemed as the User. Taking into account this, we understand that You can be classified as an individual, a company, a research and development organization, the Government or even a non-profit organization, among other. 

In case any User’s obligations set forth in this Website are not fulfilled, weconnect.chat reserves the right to forbid or deny the use of the Website or Services offered therein.

If you want to use the Site and subscribe the Services, the pertinent conditions provided by weconnect.chat must be accepted by the User. 

ENGAGEMENT OF SERVICE

The process of engagement and the Terms and Conditions of rendering the Services provided by weconnect.chat shall be subjected to what is established on each occasion in the company’s Website. Consequently, weconnect.chat reserves the right to unilaterally change, at any time and without prior notice, such Terms and Conditions.

In addition, by engaging the rendering of Services, the User expressly undertakes to furnish true information about itself for this purpose, assuming any damages of any kind arising from the untruthfulness of the information, directly and/or indirectly affecting weconnect.chat and/or any third party, at any time, for any reason, by any means and/or in any manner.

DURATION OF THE SERVICE

According to these Terms and Conditions, as well as all the conditions involving the weconnect.chat Services, the duration of the Service will be defined by the type of subscription. weconnect.chat reserves the unilateral right to temporarily suspend or definitely terminate the rendering of the Services through the Website.

USER OBLIGATIONS AND CONDUCT

The User agrees to use the Services in accordance with the applicable law, moral principles and public order as well as these Terms and Conditions. 

The User shall neither use the Website for illegal activities nor activities that may be regarded to be a criminal offence against the rights of third parties or in violation of any applicable law.

You, as a User, are solely responsible for all the content and actions you promote by the use of the Services under your account. Your membership, including your email and password, are personal and may not be transferred or used by someone else. weconnect.chat shall provide to the User a username (email) and password, of a personal and non-transferable nature, for the use of this Website and the Services. The User undertakes to keep their usernames and passwords confidential, without allowing the use by third parties, therefore, assuming liability for any consequences resulting from the infringement of such obligation. Passwords may be changed at the request of any of the parties. In the event such change is expressly requested by weconnect.chat, the User shall be given notice of the date on which such password will be deactivated and replaced by a new one. 

weconnect.chat is not in any way responsible for any information lost or damaged resulting from unauthorised access to your account or use of your login details. If you infer or suspect any unauthorised use of your account, you must immediately notify weconnect.chat.

You may not contribute, submit or disseminate with any propaganda, religious and/or political views, or information that may be deemed racists, xenophobic, pornographic, supportive of terrorism or that violates human rights. Furthermore, you may not defame, harass or offend other people through the use of the Services. 

If you have any criticism or feedback regarding weconnect.chat or the Services, please, contact us to help improving our Services.

You can not transmit and/or distribute files that may damage weconnect.chat’s computer systems, the internet service provider or third-party internet Users (referring to virus or malware). You shall not disseminate, transmit or provide third parties with any type of information, element or content, that may constitute a violation of the fundamental rights and civil liberties. Also, you may not disseminate, transmit or provide third parties with any type of information, element or content, that may constitute unlawful or unfair advertising. You shall not disseminate, transmit or provide third parties with any type of information, element or content that may be deemed a violation of privacy or data protection laws.

CONTENT AND SERVICES LINKED THROUGH THE WEBSITE

The Website may contain technical linking devices, directories and even other tools that allow the User to access other Internet pages and portals (hereinafter, “Linked Sites”). In those cases, weconnect.chat will only be responsible for the content and services provided in the Linked Sites to the extent that it has effective knowledge of its illegality and has not deactivated the link to them with due diligence. In the event the User considers there is a Linked Site with illicit or inappropriate contents, the user can communicate it to weconnect.chat through the following email address: hello@weconnect.chat.

In any case, the existence of Linked Sites must presuppose the existence of agreements between weconnect.chat and the responsible or owners thereof, either as the recommendation or promotion of the Linked Sites and or their contents by weconnect.chat. Unless expressly stated otherwise on the Website, weconnect.chat does not know the contents and services of the Linked Sites and, therefore, is not responsible for any damages that may be caused to the User or any third party.

INTELLECTUAL AND INDUSTRIAL PROPERTY

The content of the Website is understood, for a merely enunciative but not exhaustive, as texts, photographs, graphics, images, icons, technology, software, links and other audiovisual or sound content, as well as their graphic design and source codes. All of them are under intellectual property of weconnect.chat or third-party licensors, without which any of the exploitation rights recognized by the current regulations regarding intellectual property over them can be understood to be assigned to the User.

The User declares to be the sole author of all photographs, images, texts and/or comments (hereinafter, “the User Content”) that publishes or sends through the sections of the Website arranged for this purpose, guaranteeing that the Use of the same on the Website does not infringe the rights of any third party. Concerning about this User Content, the User gives weconnect.chat, without cost, the rights of public communication, reproduction, distribution and transformation, in all forms of exploitation existing until the date of acceptance of these Terms and Conditions. This assignment is made for both national and international territory scope and for the time corresponding to your whole life and seventy years after the death or declaration of the User’s death.

Trademarks, trade names and other distinctive signs published on the Website are owned by weconnect.chat or third parties and/or licensors, without giving to the User any right over them.

SUBSCRIPTION TO THE SERVICE

Use the Service

The main characteristics of the goods offered through the Website can be found at first use of the Services by accessing the Site. The User will start using the Services once the subscription ordered is fully complete. 

Subjected to the Terms and Conditions thereof, during the period of effectiveness of these Terms, weconnect.chat allows the User to use the Services on a non-exclusive basis. weconnect.chat may change, modify or update the Services at any time. weconnect.chat reserve the right to change the method of registration or login, including the types of accounts and the service provided through them. You agree that you will supply accurate and complete information to weconnect.chat in the creation of your account and the use of the Services and that you will update such information promptly after it changes. You shall have all responsibility for any inaccuracies in any information you provide us or in failure to keep such information up-to-date. 

You shall not share your account or login information with any third party, nor, let any third party access to your account, and you are entirely responsible for maintaining the confidentiality of the login information to your account. You are fully and solely responsible for the security of your computer system, mobile device and all activity on your account. weconnect.chat will not be held accountable for any loss or damage arising from unauthorized use of the Services, and you agree to protect and do not harm to weconnect.chat in regard to improper or illegal use of the Service, and any charges and taxes incurred, unless you have notified us immediately. 

Purchase procedure and price

The Agreement is formalized is English.

The Services have free access for everyone once registered. Inside our Site the User can subscribe for the use of the Services. In the “pricing” page you will find the option to view the different packages offered by weconnect.chat with their respective prices.

Bear in mind that the prices indicated for the Services do not include the Value Added Tax (VAT), and, in any case, are expressed by default in Euro currency (€) or currency native to visiting users location. The referred prices, unless expressly indicated otherwise, do not include any other additional services to the service purchased. When a User registers and enters its data, the system detects whether the specific taxes should be charged according to the User’s conditions. There are two methods of payment, known as (Billing Cycle), in which the User can choose between paying monthly or annually. 

The payment methods available on the Website are the following:

  • Note: The product is free to use untill it is in beta.

  • Company will update the payment methods as and when it is available.

Correction and identification of errors in data entry

When the User forgets to fill in correctly any data indicated as mandatory in the corresponding form, the User will not be able to advance in the validation process until it has been completed. A message on the screen will warn the User of this circumstance.

The User can modify or update at any time the data provided during the process, before its completion, going back to the desired step.

By accessing your account, the User may modify and/or update at any time the data provided at the time of registering as a user of the Website.

RIGHT OF WITHDRAWAL

The provision of services, once the service has been fully executed, when the execution has begun, with the prior express consent of the User and with the acknowledgment on his part that is aware that, once the contract has been fully executed by weconnect.chat, the User will have lost the right of withdrawal.

Hence, meanwhile the Services are not fully provided, in order to exercise the right of withdrawal the User must notify weconnect.chat the decision to withdraw from the agreement through an unambiguous statement (for example, a letter sent by postal mail, fax or email). In order to comply with the withdrawal period it is sufficient that the User’s communication is sent before the corresponding term expires.

COMPLAINTS, CLAIMS AND REQUESTS FOR INFORMATION

The User can share with weconnect.chat their complaints, claims and/or information requests using any of the following methods:

  1. Sending a letter to Poortland 66, 1046 BD, Amsterdam

  2. Sending an email to the address hello@weconnect.chat

  3. Sending an email / letter to the above address from 9:30 AM to 6:30 PM, from monday to friday except holidays.

weconnect.chat has official complaint/claim/request forms that the User may request.

EXEMPTION OF LIABILITY

weconnect.chat is not liable for any damage and/or detriment to and/or loss of income by any User or third party adversely affected as a result of any opinions, representations, data and/or contents, if any, that the User and/or third parties may directly or indirectly display for any reason, at any time and in any way, in the Website. weconnect.chat does not warrant that the Site is going to work constantly, reliably and permanently, without delays or interruptions. As a consequence of this, weconnect.chat is not liable for any damage and/or detriment to and/or loss of income by any customer or third party adversely affected as a result thereof. weconnect.chat is not liable for any damage and/or detriment to and/or loss of income by any User or third party adversely affected as a result of an event of force majeure, act of God, failure or error in communication lines or defective Internet service or faulty connection. weconnect.chat is not liable for any damage and/or detriment brought about to any third party for the use of bank data without its consent by any User engaging the Services.

weconnect.chat has adopted all legally required security measures for protecting personal data furnished by the User. Notwithstanding the above, weconnect.chat cannot ensure the absolute invulnerability of its security systems or the security or inviolability of such data during transmission through the network. 

As a service provider, weconnect.chat does not control the use that the User makes of its Service. weconnect.chat is not liable for the use and/or content that the User may makes in violation of the laws or these Terms and Conditions and/or pertinent additional conditions, insofar as it weconnect.chat is not liable for the content information and/or data that is transmitted, nor it originates the transmission, modification or selection of data or addressees. Accordingly, only the User is liable for any consequences that might result from any unlawful use or use against these conditions, as well as for the truthfulness and/or legality of the contents displayed by the User. For this purpose, the User shall use the Services pursuant to the laws in force that are applicable in this regard. 

CONFIDENTIALITY

weconnect.chat and its employees and technical service staff shall try and will keep confidential all the User information to which they are given access by any means, and will not use, disclose or allow it to be used or disclosed. They shall, at the User’s request, make every effort to destroy or return such information immediately in the event it is recorded for any reason and/or by any means, when in compliance with the Services engaged and pursuant to the Terms and Conditions set forth they are given access to the User information of any kind. The laws that are applicable in this respect shall govern in all such cases. 

The Services put at the User disposal send information deemed to be or classified as confidential. weconnect.chat shall not be held responsible for any consequences that may arise from the User᾽s failure to comply with this recommendation.

Nullity and ineffectiveness of clauses

If any clause included in these Terms and Conditions is declared totally or partially null or ineffective, such nullity or ineffectiveness will only affect said provision or the part of it that is null or ineffective, subsisting the rest of the Terms and Conditions in everything else and considered as such totally or partially disposed by not included.

APPLICABLE LEGISLATION AND COMPETENT JURISDICTION

These Terms and Conditions will be governed and interpreted in accordance with Dutch legislation.

Whether the User does not have the status of consumer or user, the User agrees to submit any dispute arising from the use of the Website or the subscription process to the Courts and Tribunals of Amsterdam, expressly waiving any other jurisdiction that could correspond. Contrary, when the User has the status of consumer, in case of dispute, the User may choose to file their claim in front the Courts or Tribunals that correspond to their domicile.

WeConnect.Chat PRIVACY POLICY

IN GENERAL

Weconnect.chat (hereinafter, “weconnect.chat”), with offices at Poortland 66, 1046 BD, Amsterdam (Netherlands), and with email address weconnect.chat

Hereby informs the user how we deal with their personal information.

PURPOSES OF THE PROCESSING AND LEGAL BASIS

These personal details shall be processed solely to respond and deal with the requests for information made by subscribers, WHICH INCLUDES:

  • To manage your access to the services provided by the Website, your customer opinion on products, services or contents.

  • To carry out operations that relate to the management of customers concerning the contracts, orders, deliveries and invoices, and manage the unpaid invoices and possible disputes about the use of our products and services.

By those purposes, the personal data will be kept as long as our relationship ends. The personal data shall be kept during preservation periods for legally stipulated liabilities.

  • To send advertising information on news and offers regarding the products and services, promotions and innovations related to the activity of THE COMPANY via any channel, including e-mail.

If the USER agrees to the terms and conditions of weconect.chat by ticking checkbox during registration means USER is agreeing to use the services offered by company and trusts the data protection policies of the company.

The legal basis for the processing is the freely given consent. You are requested, for this purpose, to give your consent to this privacy policy and accept these General Conditions. Failure to accept this privacy policy will imply that the services rendered and website contents offered by weconnect.chat shall not be made available and that the system subscription process shall be interrupted.

CATEGORIES OF DATA

The user must complete all required fields form with truthful, complete and up-to-date information, except for details where completion is indicated as optional, for being strictly required by weconnect.chat in order to be capable of complying with the beforenamed purposes. Otherwise, weconnect.chat does not deal with your request. Users guarantee that the personal details given to weconnect.chat are true and are responsible for notifying of any modification to them.

PRIVACY AND SECURITY SETTINGS

weconnect.chat reserves the right to amend this policy in order to adapt it to new regulations or case laws and industrial and/or commercial practice.

If weconnect.chat decides to change its Privacy Policy, it will post those changes on this page. This policy was last modified on June 26th, 2020.

Under all circumstances, users must read and expressly accept to consent the data treatment referred by this Privacy Policy, before using the services.

weconnect.chat has adopted the Data protection security legally required and strives to install additional technical measures and means within its scope to avoid the loss, misuse, alteration, unauthorised access to and theft of the personal details provided. weconnect.chat agrees to use all of the details sent by registered users with the utmost confidentiality and resilience.

weconnect.chat will store the personal data until the personal data are no longer necessary for the purposes for which they were collected or when the data subject withdraws consent on which the processing is based. Hence, shall not be applied, and the personal data will keep stored when that processing is necessary for compliance with a legal obligation.

RECIPIENTS AND PERSONAL DATA TRANSFERS

weconnect.chat guarantees that under no circumstances shall it notify, or transfer said details to third parties, except where expressly authorised by the users. The data could be communicated to the following third-party recipients: Public Administrations for compliance with legal obligations. They can also communicate to the following categories of recipients: Suppliers of electronic communications services and online office automation, hosting, SaaS services such as CRM/ERP, management, accounting, auditing and lawyers. weconnect.chat could transfer personal data to recipients located in the United States of America, who are included in the Privacy Shield list, which has a decision to adopt the European Commission.

RIGHTS OF THE USERS

Users are, at any time, entitled to exercise their rights of access, rectification, erasure, restriction of processing, data portability, not to be subject to a decision based solely on automated processing, including profiling, and object, by contacting weconnect.chat and sending written notification to hello@weconnect.chat, attaching a copy of their National Identity Document or another equivalent identity document. The users have the right to withdraw consent at any time, without affecting the lawfulness of processing based on consent before its withdrawal. The users have, as well, the right to lodge a complaint with a supervisory authority.

WeConnect.Chat COOKIES POLICY

By using the services, you consent to the use of cookies by this Cookies Policy. You will have seen a pop up to this effect on the first visit to this website (with the following: In this website we use third-party cookies to improve our services by analysing the user’s browsing actions. If you continue browsing, we consider that you accept their use. For this privacy and cookies policy, “continue browsing” means clicking on any button or link to the web page, downloading any content from it or scrolling.); although it will not usually appear on subsequent visits; you may withdraw your consent at any time by following the instructions below.

WHAT ARE COOKIES

weconnect.chat uses information obtained about you from cookies or similar technology. Cookies are text files containing small amounts of information which weconnect.chat downloads onto your computer or device when you visit the websites (*.weconnect.chat). weconnect.chat recognises these cookies on subsequent visits because they allow weconnect.chat to remembers you.

Cookies come in many forms, we have set out the main types below:

FIRST AND THIRD-PARTIES COOKIES: whether a cookie is first-party or third-party refers to the domain placing the cookie. First-party cookies are those set by a website that is being visited by the user. Third-Party cookies are cookies that are set by a domain other than that of the website being visited by the user. If a user visits a website and another entity sets a cookie through that website, this would be a third-party cookie.

If you go to a web page that contains embedded content, you will be sent cookies from these websites. weconnect.chat does not control the setting of these cookies, so please check the third- party websites for more information about their cookies and how to manage them.

PERSISTENT COOKIES: these cookies remain on a user’s device for the period specified in the cookie. They have activated each time that the user visits the website that created that cookie.

SESSION COOKIES: these cookies allow website operators to link the actions of a user during a browser session. A browser session starts when a user opens the browser window and finishes when they close the browser window. Session cookies are created temporarily. Once you close the browser, all session cookies are automatically deleted.

CONTROLLING COOKIES

If you want to delete any cookies that are already on your computer or device, please refer to the instructions for your file management software to locate the file or directory that stores cookies.

If you do not agree to the use of these cookies, please disable them by referring to your browser manufacturer’s instructions by clicking “Help” in your browser menu. Please note that by deleting our cookies or disabling future cookies you may not be able to access certain areas or features of our website.

After your initial visit to the website, we may change the cookies that weconnect.chat uses. This cookies policy will always allow you to know who is placing cookies, for what purpose and give you the means to disable them so you should check it from time to time.

WHAT DOES weconnect.chat USE COOKIES?

Cookies fall into one or more of the categories set out below. The website uses cookies that fall into all the categories set out below:

  • STATISTICS – Google Analytics; Facebook Pixel; Hotjar; Mixpanel; Inspectlet; Segment; LinkedIn Analytics; Twitter Analytics.

  • ADVERTISING – Google AdWords Conversion, LinkedIn Ads.

  • SOCIAL MEDIA – Facebook Connect.

COOKIES POLICY DOES NOT COVER THE THIRD PARTY

Please note that this cookies policy does not apply to, and weconnect.chat is not responsible for, the privacy practices of third party websites which may be linked to this website.

Sincerely

 

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